Price Guarantee Lowest Price Guaranteed on our Exclusive Rates! Make a reservation at any of this site’s special discounted rate properties using the logo above and you will get the Internet’s lowest rate for that accommodation. Period! If you find a lower rate on another website within 24 hours of purchase, for exactly the same dates, and accommodations purchased, we’ll meet that rate, and give you an additional 10% of the difference between the rates. Note: This guarantee does not apply to credential, negotiated, convention, award redemption, coupon, package, or travel industry rate programs. Currency conversions do not apply. Example | FAQs | Terms and Conditions | Guarantee Claim Form "Lowest Prices -- Guaranteed" Example: Hotel reservation on This site = $100 Hotel reservation on another site (at a lower rate) = $90 This site "Lowest Price - Guaranteed" Credit = $11 in your pocket! Step 1: You select a hotel with a "Exclusive Rate" logo next to it, view the Terms and Conditions, and then book the hotel reservation on This site. Step 2: If you find a lower room rate, per night, on another website - for the same hotel, night, room type, and number of travelers - you may fill out and submit an online Guarantee Claim Form within 24 hours of booking your original hotel reservation on This site. Step 3: Assuming your This site reservation has been confirmed - and the rate on the other website is still available, bookable, and lower than This site’ best available Exclusive Rate - we'll refund you the difference, plus give you an additional 10% off the difference between the rates. Step 4: Feel confident that you'll find the lowest hotel prices only at This site! Frequently Asked Questions Q: How can I make a Lowest Prices - Guaranteed claim? A: We're so confident that we've got the lowest hotel prices that we guarantee it! If you find a lower rate on another website, you can file a Lowest Prices - Guaranteed claim with us and, if the claim is approved, we'll honor the lower rate, plus give you an additional 10% of the difference between the rates. Here's how it works: Book a prepaid Exclusive Rate hotel room (it must have an "Exclusive Rate" logo next to it) on our site and get a reservation confirmation number from us via e-mail. If you find a lower rate on another website, submit an online Guarantee Claim Form within 24 hours of booking your original reservation with us. The lower rate on the other website, which we need to be able to verify, must be for the same hotel, same room type, same number of guests, same dates, in the same currency (US Dollars), and must be publicly viewable and bookable on the other website. If we can verify that your claim meets all the rules for our Lowest Prices - Guaranteed program, as well as our Lowest Prices - Guaranteed Terms and Conditions, we'll honor the lower rate, plus give you an additional 10% off the difference between the rates. Q: If I find a lower rate on another website, how do I contact your site? A: If you find a lower rate on another website, you must complete and submit the online Guarantee Claim Form within 24 hours of booking your original Lowest Prices - Guaranteed reservation with us. Q: What is the turnaround time for adjusting my rate? A: The standard Lowest Prices - Guaranteed claim-processing time is 24 hours. Q: When will I receive details regarding my refund? A: After we have processed your claim, we will send you an e-mail confirmation with details regarding your refund. "Lowest Prices - Guaranteed" Terms and Conditions subject to change without notice Our "Lowest Prices - Guaranteed" program applies to a prepaid room reserved on our "Site" at an Exclusive Rate branded with our "Exclusive Rate" logo. Our Exclusive Rates are the lowest prices publicly available to leisure-travel consumers on the Internet when compared to the same lodging products available on other websites. Here's how our Lowest Prices - Guaranteed claim process works: Before asserting a Lowest Prices - Guaranteed claim, you must have booked a prepaid room on our Site at an Exclusive Rate and received a valid reservation confirmation number from us. You must submit the claim that you found a lower rate on another website by completing and submitting the online Guarantee Claim Form within 24 hours of booking your original reservation with us. We must be able to verify the lower rate on the other website. The lower rate on the other website must be for the same hotel, same room type, same number of guests, same dates, in the same currency (US Dollars), and must be publicly viewable (i.e., the general public must be able to view the rate on the website) and bookable (i.e., the rate is currently available and can be reserved online) via the Internet. For a multiple-night stay, the total room cost for the stay will be evaluated in determining whether the other website has a lower rate. We must be able to verify, to our satisfaction, that your claim meets all conditions of our Lowest Prices - Guaranteed program and these Terms and Conditions, and that it has been submitted properly. For purposes of our Lowest Prices - Guaranteed program, the Exclusive Rate includes the room rate only and does not include any taxes or tariffs (i.e. federal, state, provincial, local, or otherwise), or any guest fees or charges that may be imposed by a hotel on a guest's stay. Provided you meet all of the conditions herein, we will honor the lower rate found on the other website, plus give you an additional 10% of the difference between the rates, provided the lower rate is not then offered under our Lowest Prices - Guaranteed Exclusive Rates. However, if a new Exclusive Rate becomes available to us, which is equal to or lower than the rate on the other website, that rate will be applied to your reservation, and any claim under our Lowest Prices - Guaranteed program will not be honored The standard Lowest Prices - Guaranteed claims processing time for a legitimate, non-excluded claim is 24 hours. Any rate change is not effective until you receive confirmation via e-mail, which will also provide details regarding your refund (no refund will be processed for any reservation for which payment in full is not received). If your hotel stay begins before e-mail confirmation is received from us, the original Exclusive Rate will remain in effect. The terms of our Lowest Prices - Guaranteed program do not apply to the following rates or offers which may be found on another website: Any special rates that are available only to members of membership clubs or programs, negotiated rates, corporate rates, convention/group rates, wholesale rates, affinity/ association/government rates, rates that require coupon/certificate redemption, rates that are part of a travel package, deal, or bundle which includes more than hotel accommodations, such as parking, meals, entertainment, etc.; Rates offered without the specific hotel and location being disclosed until the consumer completes the booking process; or Any other special or promotional offers or discounts The terms of our Lowest Prices - Guaranteed program do not apply to the following rates or offers which may be found on our Site: Reservations for rates that are not identified as Exclusive Rates requiring pre-payment at the time of booking; Any other special or promotional offers or discounts; or Rates for hotel stays during holidays and special events, such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc. No cash or other substitution, assignment, or transfer of a Lowest Prices - Guaranteed Exclusive Rate shall be permitted, except as expressly set forth herein. Offer void where prohibited by law. We reserve the right to modify, alter, suspend, or terminate our Lowest Prices - Guaranteed program at any time without prior notice at our sole discretion. We reserve the right in our sole discretion to disqualify any individual or entity found to be tampering with our Lowest Prices - Guaranteed process or operation of the program, or to be acting in violation of these Terms and Conditions, our Terms of Use (which are incorporated herein by reference), or in a fraudulent, disruptive, or deceptive manner). Any claim that is determined to be incomplete, inaccurate, or is otherwise determined to be fraudulent, disruptive, or deceptive, in our sole discretion, will not be honored and will be disqualified and denied automatically without further communication with consumer. We will only honor one qualifying claim (the first qualifying claim you submit) per reservation/per hotel hereunder. Multiple claims per reservation, or any claims following your first qualifying claim, will be disqualified and denied automatically without further communication with consumer. Guarantee Claim Form: Click Here